Privacy Policy

This privacy policy (“Privacy Policy”), together with our Terms of Service, collectively the (“Agreement”) and any other documents referred to in this Privacy Policy, sets out the basis on which any personally identifiable information (“Personal Data”) we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your Personal Data and how we will treat it in respect to your use of the gofwd services (“the Services”). Please note this Privacy Policy only covers the Personal Data you give to us about yourself and your organization. This policy does not cover any of your client information and Personal Data that you may upload to our services. Any of your customer data uploaded to our Services is covered under our ("Data Processing Agreement”).By using the Service, you are accepting the terms of the Agreement, including this Privacy Policy. In the event of a conflict between the terms of this Privacy Policy and the Terms of Service, the Terms of Service will prevail.

Data Collection
We may collect and process the following information about you:

Information you give us
If you decide to register with or use the Service you will be asked to provide certain information about yourself. You will voluntarily provide us with Personal Data which includes your name, company name, email address, mobile number and contact details when you: Register a Trial to use the Service. Sign up to use the Services via an integrated service. Request and receive Customer Support. Provide billing and payment information to use the Service Register for offers or events. Post comments and/or reviews on our website. Participate in discussion boards or other social media functions on our website or Social Media channels.

Information we collect about you
Each time you use the Service we may automatically collect the following information: Technical information that your browser sends whenever you visit any a website or your mobile apps send when you are using them. This log data may include your Internet Protocol (IP) address, the address of the web page you visited before using the Service, your browser type and settings, the date and time of your use of the Service, information about your browser configuration and plug-ins, language preferences and cookie data. Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number. We may also collect publicly accessible data about you from social media websites that you visit when using the Service. We may also collect non-personally identifiable information (e.g. gender and location) to assist in providing the Service to you. Non-personally identifiable information by itself cannot be used to identify or contact you. However, this information may be combined with other identifiers in a way that enables you to be identified. By submitting your Personal Data and non-personally identifiable information, you consent to the collection, use and transfer of your information in accordance with the terms of this Privacy Policy.

Information we receive from other sources
We may receive information about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected via the Service. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

Use of cookies
We use cookies on our website to distinguish you from other users of our website and Service. This helps us to provide you with a good experience when you browse our website and also allows us to improve the website and Service. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

If you are under 16 years of age
If you're under the age of 16, you may not have an account on the Service. We do not knowingly collect information from or direct any of our content specifically to children under 16. If we learn or have reason to suspect that you are a user who is under the age of 16, we will unfortunately have to close your account. Please see our Terms of Service for information about account termination.

Uses made of Information
We will only use information held about you for the following purposes.

Information you give to us
We will use this information: To understand and improve our Services to you. To ensure that content from our Service is presented in the most effective manner for you and for your computer. To communicate with you by responding to your requests and sending you emails and messages about invoicing and account management. To administer your account and keep track of billing and payments. To provide technical support. To keep the Service secure by investigating and preventing abuse and fraud. To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us. To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about. To notify you about changes to our Service.

Information we collect about you
We will use this information: To administer our Service and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes. To improve our Service to ensure that content is presented in the most effective manner for you and for your computer. To allow you to participate in interactive features of our Service, when you choose to do so. To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you. To make suggestions and recommendations to you and other users of our Service about services that may interest you or them. By using the Service, you agree that we can access, aggregate and use non-personally identifiable data we have collected from you. This data will in no way identify you or any other individual. We may use this aggregated non-personally identifiable data to: Assist us to better understand how our customers are using the Service. Provide our customers with further information regarding the uses and benefits of the Service. Provide useful business insights from the aggregated data.

Information we receive from other sources
We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive). By using the Service, you consent to Personal Data being collected, held and used in this way and for any other use you authorize.

Disclosure of your information
We may share your Personal Data with any member of our group, which includes our subsidiaries, our ultimate holding company and its subsidiaries.

Information we share with third parties
We may share your information with selected third parties including: Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you and for the purposes of providing part of the Service to you. Such third parties supply the hardware infrastructure, storage and associated services necessary for us to provide the Service. All information submitted to third parties will be encrypted using SSL technology. By using our websites and/or the Service you consent to our third party service partners having access to your Personal Data. Analytics and search engine providers that assist us in the improvement and optimization of our Service.

Personal Data we disclose to third parties
We follow strict guidelines in the storage and disclosure of information which you have given us, to prevent unauthorized access. We comply with the laws of the countries from which we operate. We may disclose your Personal Data to third parties: In the event that we sell or buy any business or assets, in which case we may disclose your Personal Data to the prospective seller or buyer of such business or assets. If gofwd or substantially all of its assets are acquired by a third party, in which case Personal Data held by it about its customers will be one of the transferred assets. If we are under a duty to disclose or share your Personal Data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Service and/or any other agreements; or to protect the rights, property, or safety of gofwd, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction. In complying with court orders and similar legal processes, we strive for transparency. When permitted, we will make a reasonable effort to notify users of any disclosure of their information, unless we are prohibited by law or court order from doing so, or in rare, exigent circumstances.

Your rights
Consent:
If you wish to subscribe to our marketing communications, we will use your name and email address to send communications to you. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You may elect to stop receiving our marketing emails by following the unsubscribe instructions included in such emails. We send SMS & push notifications from time to time in order to update you about any Service updates, events and promotions we may be running. If you no longer wish to receive these communications, please disable these in the settings on your device or Opt-out by replying to the message. If you change your mind about being contacted in the future, please click on the opt out options included in emails or the Service and we will remove you from our mailing lists.

Access to information:
You have the right to access information held about you.

Right to deletion, rectification and data export:
We permit you to delete, rectify and export information you have provided to us, subject to the conditions of our Terms of Service and our legal obligations set out below.

Retention:
We retain Personal Data for as long as we provide the Services to you or your account remains open. However, we may keep some data after your account is closed or you cease using the Service, for the purposes set out below. After you have closed your account we may retain Personal Data where reasonably necessary to comply with our legal obligations (including law enforcement requests), meet regulatory requirements, maintain security, prevent fraud and abuse, resolve disputes, enforce our Terms of Service, offer new features you may be interested in, or fulfil your request to “unsubscribe” from further messages from us. If none of these obligations apply we will delete Personal Data within 12 months of your account being closed. We will retain de-personalized information after your account has been closed.

Complaints
If you have any complaints about our use of your information please contact us as set out at the end of this Privacy Policy or contact the relevant supervisory authority in your jurisdiction.

Choices for Access, Deletion, Opt-Out of Sale, and Right to Non-Discrimination for California Residents or As Required By Law.
If you are a California resident, you have the right to know what personal information we collect, disclose, and “sell” about you (as that term is used in the CCPA). Additionally, you have the right to access, delete and opt out from the “sale” of your personal information.

To exercise these privacy rights and choices, please follow the instructions below:

How to Request Access to Personal Information:
You may request access to your personal information twice in a 12-month period. To do so, please email us at. Account holders can request access to their personal information at any time by logging into their accounts on the Services. In response, we will produce an Access Report detailing the personal information we have collected, disclosed, and/or sold about you. This Access Report will be delivered by mail or electronically at your request.
How to Request Deletion of Personal Information: You may request that gofwd delete the personal information it has collected and/or maintained about you. To do so, please email us at support@gofwd.us, Note we may need to retain certain personal information as permitted by law, such as to complete the transaction for which the personal information was collected, provide a requested good or service, detect security incidents, protect against malicious, deceptive, fraudulent or illegal activities, comply with legal obligations or to enable solely internal uses that are reasonably aligned with your expectations or lawful within the context in which you provided the information.
How to Opt-Out of the Sale of Personal Information: You may opt-out of gofwd’s sale of your personal information as defined by the CCPA. We also offer an opt-out from the use of cookies and other tracking technologies in connection with our Services, which may in some cases constitute the sale of your personal information under the CCPA or other privacy laws. To opt-out of the sale of your personal information, email us at support@gofwd.us. This will cause information to cease to be added to any cookies or other tracking technologies that have been set on our Services or block them entirely. Please note that you will need to opt out again if you visit one of our Services from a different device or browser of if you clear your cookies.
Verification: Please note, we will take steps to verify your identity before fulfilling any of the above requests. If you maintain an account with us, we will verify your identity through existing authentication practices for the account (e.g., login and password). If you are not a registered member, we will verify your identity by matching two or three data points that you provide with data points that we maintain and have determined to be reliable for the purposes of verification (e.g., browser or device ID).
Authorized Agents: You can use an authorized agent to make requests on your behalf. But we may require the agent to provide a written permission and verify his/her identity or demonstrate that he or she has power of attorney in connection with a request for access or deletion.
Anti-Discrimination Right: You have the right to be free from discrimination in product quality, goods or services if you choose to exercise your privacy rights under the CCPA.
Do Not Track Signals: gofwd does not respond to Do Not Track signals to the extent received from a web browser.

Changes To This Privacy Policy
We reserve the right to change this Privacy Policy at any time and any amended Privacy Policy will be posted on our websites and notified to you by email, where appropriate. Please check back frequently to see any updates or changes to our Privacy Policy. This Privacy Policy was last updated on December 12, 2020 and replaces any other Privacy Policy previously applicable from this date.

Contact Us

Questions, comments, and requests regarding this Privacy Policy are welcomed and should be forwarded by email to support@gofwd.us